Have you ever pondered how organizations manage to retain long-term client relationships? Of course, there are many elements at play, but the quality of customer service and the sorts of products and services offered are two critical parts of client retention. According to the 2018 Retail CX Trends Report, 77 percent of consumers throughout theContinue reading “7 Essential Skills every call centre agent needs.”
Tag Archives: popia act
What is the POPI Act?
Find out what the popi act stands for and what it consists of.
This blog has all the answers you’re looking for.