Work-Diet-Relationship What you put in is what you get out Poor nutrition doesn’t just impact our health, it can affect our performance at work by negatively impacting concentration and energy levels, and cause irritability, frustration and impatience. Learning Blocks of Nutrition The first and most crucial step is to educate yourself on the nutritional worthContinue reading Work-Diet-Relationship

7 Essential Skills every call centre agent needs.

Have you ever pondered how organizations manage to retain long-term client relationships? Of course, there are many elements at play, but the quality of customer service and the sorts of products and services offered are two critical parts of client retention. According to the 2018 Retail CX Trends Report, 77 percent of consumers throughout theContinue reading “7 Essential Skills every call centre agent needs.”

Where are call centres heading in 2022?

Where are call centres heading in 2022? What’s the first thing you’d glance at in a crystal ball if a fortune teller handed it to you? What are the winning lottery numbers, the next President of South Africa, and your future spouse’s identity? Boooooring. True visionaries would utilize it to address the most crucial issueContinue reading “Where are call centres heading in 2022?”