Roadside Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):

Flat battery – jump-start only (replacement of battery for the 
member’s account)

Flat tyre (help with change of tyre)

Keys locked in vehicle (unlocking only)

Fuel assistance (limited to five liters per incident)

Minor roadside–running repairs (electrical, coil, immobilizer etc.)

Transmission of urgent messages

Tow-in service to the nearest approved dealership (if under warranty), repair center or panel beater in the event of Mechanical breakdown – covered up to R500 Electrical breakdown – covered up to R500 Accident damage – Covered up to R500

Medical Advice and Information Hotline
Medical personnel, including paramedics, nurses and doctors, are available 24 hours a day to provide general medical information and advice. This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis.

Emergency Medical Advice and Assistance Hotline
In addition to the general medical advice service, one call to the same number will trigger the medical operators who will guide you through a medical crisis situation, provide you with emergency advice and organize for you to receive the support you require.

Referral to Crisis Line Bereavement counseling, HIV counseling, Suicide counseling. Referrals to Medical Practitioners and Facilities
We will refer the member to the nearest medical facility or practitioners.

Emergency Medical Response to the Scene of a Medical Emergency
An appropriate response will be undertaken whereby a response vehicle will be dispatched immediately to the scene of a medical emergency where appropriate life saving support will be provided to the member/s and where relevant, the member/s will be stabilized before transfer is provided to the closest appropriate medical facility.

Medical Transportation
In the event of you experiencing a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road. Inter-hospital Transfer
If the doctor, in consultation with the attending doctor, determines that treatment should continue at an alternate medical facility (because the necessary treatment cannot be continued at the present facility) we will arrange for transportation to the closest facility where the treatment can be continued after you have been stabilized.

Medical Repatriation
In the event of your hospitalization outside of your hometown, we will assist in arranging for your repatriation to your hometown once you have been treated.

Escorted Return of Minors
In the event of your children being stranded as a result of your hospitalization, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you.

Compassionate Visits
Should you be hospitalized outside your hometown for a period exceeding five (5) consecutive days, we will arrange for the transportation of a close relative to visit you.

Please note: This cover is only valid within the borders of South Africa. There is an annual limit of R10 000 per policy on full service.

Emergency Medical Service

We provide our client with the best leads possible as we have a double opt in before sending through to the respective parties so when the lead reaches our clients it is ready to be converted to sales. Through our customized data and campaign management solution, we have taken the basics of direct marketing and developed specialized communication, acquisition and retention processes across a range of industries and product types.

Through many successful campaigns, SMS marketing has proven to be the most effective method of connection with a special target market. Our SMS platform gives clients the freedom to run their own customized campaigns, and connect with their consumers through targeted SMS marketing techniques. For clients with an existing system in place, we offer Comprehensive API integration to further simplify campaign management. Alternatively, we provide clients with full SMS campaign management whereby our dedicated team expert manager and regulates all campaigns on behalf of the client.

Our database consists of approximately 52 million unique records with a vast array of historical information attached to each instance. This information is exclusive to ICONAF and gives our data the depth and intelligence that is crucial to successful campaign modeling and analytics. The data generated from each and every campaign iteration is managed by our proprietary data management software, which allows our clients to enhance their existing databases with data variables they could not otherwise access. ICONAF facilitates a broad spectrum of characterizing and profile capabilities on consumer and (B2B) data.

As with all our other services, ICONAF abides by all CPA legislation's and processes all opt out requests internally, operation in full operating in full compliance with the digital marketing sector.

Medical Transportation In the event of you experiencing a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road.

Inter-hospital TransferIf the doctor, in consultation with the attending doctor, determines that treatment should continue at an alternate medical facility (because the necessary treatment cannot be continued at the present facility) we will arrange for transportation to the closest facility where the treatment can be continued after you have been stabilized.

Medical Repatriation In the event of your hospitalization outside of your hometown, we will assist in arranging for your repatriation to your hometown once you have been treated.

Escorted Return of Minors In the event of your children being stranded as a result of your hospitalization, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you. Compassionate Visits Should you be hospitalized outside your hometown for a period exceeding five (5) consecutive days, we will arrange for the transportation of a close relative to visit you. Please note: This cover is only valid within the borders of South Africa. There is an annual limit of R10 000 per policy on full service.

24-hour Emergency Assistance Helpline
In the unfortunate event of a traumatic incident, we will provide the member with counseling by trained medical professionals. This is a 24-hour emergency assistance helpline that:

Arranges the nearest local emergency assistance service as well as provides emergency transport to the nearest, most appropriate medical facility

Offers referrals for psychiatric consultations

Covers R5 000 per insured person with a maximum of R10 000 per 
family per occurrence in respect of psychiatric consultations

24 hour Legal Advice Assist members and their immediate family have on-going access to a 24- hour legal advisory service on any aspect of the law such as criminal law, family law, constitutional law, child law, labor law, motor law, etc.

30-Minute Free Consultation
This service involves a free initial 30-minute consultation should any matter require legal action. The member will then be referred to a lawyer who forms part of our national network for a direct free 30-minute consultation.

Free Standard Legal Documents
If a member requires a purchase, sale, lease, or prenuptial agreement, employment contracts, etc., we will provide these free at his or her request. The member will also be advised on the application of each of these documents and the procedures and principles that apply.

In the event of death, the surviving family is provided with

Airtime to the value of R250

Any cellular phone networks operating within South Africa is available

A cellular phone number is required to dispense the benefit

24/7 call-center claims assistance

Benefits apply only to the member, spouse & nominated children

Benefit must be claimed within (6) months from the date of death

An alternative cellular number may be nominated



In the event of death, the insured members are provided with the following benefits:

An Avis rental vehicle at no cost for a period of 3 days

Choices of vehicles include: Toyota Verso, Toyota Yaris, VW Polo or similar. All models

Include air-conditioning, power steering, airbags, radio/CD, manual gearbox & ABS

No deposit is payable & 1st tank of fuel is free

Vehicles are available from any AVIS branch nationally

Unlimited mileage apply

Benefits apply only to the member, spouse & nominated children

Standard excesses will apply in the event of theft or an accident

Benefit must be claimed within (6) months from the date of death

Beneficiaries may nominate a driver in the event of them not having 
a valid driver’s license



The service assists the bereaved family and next-of-kin with the facilitation of the burial. It comprises of the following:

Location of the deceased

Overnight accommodation for the next-of-kin in order to identify the body (up to R500)

Repatriation of mortal remain to a place of burial, at no extra cost (only in SA)

Referral to a pathologist if an autopsy is required

Referral to a reputable undertakes

Assistance with funeral arrangements

Advice on how to apply for death certificate and border-crossing documentation

Interpretation of legal documentation such as the funeral policy

Referral to counseling services for support and advice



In the event of death, the surviving family is provided with

A Cow Will be Provided up to the value of R5000 for the after ritual ceremony

In the event of death, the surviving family is provided with

School fees + Uniforms + Books + Stationary Provided to members legal children – Up R2000

Tailor Made to Data Base Requirements

Tailor Made To Data Base, Product and requirements

In the event of death, the surviving family is provided with: Electricity voucher to the value of R250 pm for a period of (3) months

Electricity is provided to a prepaid meter nominated by the beneficiary

Electricity voucher is transferable

The benefit may be paid in cash

Benefit applies only to the member & principle spouse

Benefit must be claimed within (6) months from date of Death

Medical Insurance with day to day benefits (Unlimited Doctor visits and medication) Funeral Plan with Pay out

Movie Discounts

Deal A Day

Micro doting

EDU Assist

Tax Assist

Legal Biz

Client a range of result-driven services which include: